Frequently Asked Questions
How to check the product’s authenticity?
No One is more trustworthy than the one who produced the products, so therefore email the brand directly with the product pictures.
How long will delivery take?
The customer will receive tracking information within 48 hours (do not include Sundays), and the item will be delivered within 3–5 days along with a GST tax invoice.
Where can I find the expiry date?
Each and every product listed on our website has a long expiry (12 Months+).
What Would Happen If I Got a Fake Product?
If the Brand / Importer of that particular product, declared in writing that the product you purchased from the GainsX is counterfeit, as a compensation, we will pay you 10x the order value. (Make sure you got the UNBOXING VIDEO)
Do you guys offer post-purchase consultations?
Yes, we offer free consultations to customers. Just text us with your order number, and we’ll give you a call.
Which courier service do you use for package delivery?
Shiprocket is what we use.
GainsX Family
