GainsX Nutrition™

Frequently Asked Questions

How to check the product’s authenticity?

No One is more trustworthy than the one who produced the products, so therefore email the brand directly with the product pictures. Email the brand directly with clear photos of the product. They’re the only ones who can officially confirm whether it’s genuine or not.

For supplement authentication, always verify directly with the Brand or Manufacturer. Do not rely solely on MRP tags or Importer stickers, as these can be easily duplicated or counterfeited. The safest method is to check the official authentication process provided by the brand itself such as QR codes, Lot Number / Serial numbers, or verification portals.

What can I expect after placing an order?

You’ll receive tracking details within 48 hours (excluding Sundays), and your order will be delivered within 3–5 days with a GST invoice. All products listed on our website have a minimum expiry of 12 months+.

Can you give me a discount? What’s the expiry? Is this the final price?

Everything is already mentioned on the website. price, expiry, delivery, all of it. We keep our margins low instead of inflating prices to offer fake discounts. If you can find the same authentic product at a lower price somewhere else, you’re welcome to buy it from there.

What happens if I receive a fake product?

First of all, you won’t. People are quick to call a product fake without ever verifying it with the brand or official importer. If you genuinely believe your product isn’t authentic, contact the brand or official importer first. If they confirm in writing that the product purchased from GainsX is counterfeit, we’ll pay you 10× your order value as compensation. The only requirement is an unedited unboxing video from all angles in good lighting.