Return and Cancellation Policy:
“Due to Covid-19 Pandemic, Returns are RESTRICTED.”
1. Do not Take any product which seems to be tampered with by the courier services.
2. Please make a video while opening the Packaging as supporting proof.
3. Do not break the seal of the product if you have any doubts/questions about authenticity.
4. Once the product seal is broken, we do not accept return/replacement for the product.
We won’t be able to accept any return/replacement if the above points are not being followed.
WE DO NOT TAKE ANY LIABILITY REGARDING THE TASTE / MIXABILITY OF THE PRODUCT. If there is any concern, you need to raise it to Brand and there is no return/replacement for the same.
Since ingredients of BCAA’s and Pre-workout are hygroscopic (EXPERIENCED PEOPLE KNOW’S), they’ll tend to form lumps. However, the supplement is completely safe to consume. We would recommend shaking the product actively to break down the clumps which would help them to dissolve in the water. If you have any additional questions or concerns please email to respective brands.
We offer you complete peace of mind while ordering at Gainsx.in – you can return all items within 7 days of receipt of goods. Please ensure that the product is unused and the tags, boxes and other packaging is intact.
Q: What should I do if I receive a damaged item, wrong product, or missing units in my order?
A: If an item is found damaged or incorrect as per description on our website or units are missing as per ordered quantity, please send a snapshot of the outer packaging, MRP Hologram, Batch Number, and images of products received with tax invoice copy to our customer care at care@gainsx.in and you will get a revert in 24-48 hours.
1. Our courier partner will take 1-2 working days to pick up the product/item from you,
2. As reverse pickup is done by standard delivery it takes a minimum of 5-7 working days to get back to our warehouse.
3. Once the product is received back to us, We’ll check the product condition, as we need the product in the same condition as delivered to you. If the products are in the same condition we will replace or refund (4-7 Bank Working Days) you for the order (replacement are subject to availability of the particular product). If Not the product would be sent back to you in the same condition.
Remark – As per our Return Policy you need to raise concern within 7 days along with proper product images and unboxing videos. Seven days after the good is delivered, complaints won’t be accepted.
Q. What should I do when I receive a courier damaged product/item?
A. We recommend you not to accept the product/item from the courier boy and kindly take images (or videos) of the same and share with us at care@gainsx.in ( Expected Response in 24 – 48 hours). It will help us to raise the concern with the respective courier partner.
Q. How long will it take to get a refund?
A. Payments made via credit card, debit card, or net banking take four to eight business days, while payments made using UPI take up to three business days.
